Help@Hand Aged Care Placements

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03 9598 7717

0407 863 725

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Centrelink Made Easy

Aged Care Placement Consultants Melbourne

STEP 1. INITIAL CONSULTATION

This meeting allows us to fully understand your loved ones' situation and discuss how we can work together to achieve the best outcome. At this stage, we will clarify any complexities, offer assistance with the aged care placement process, and guide you through the My Aged Care system.

STEP 2. TAILOR-MADE PACKAGES

We at Help@Hand Aged Care Placements feel that the aged care journey is yours to be in control of. Once you explain what services you require, we will personalise packages to suit your needs.

STEP 3. SHORTLISTING SUITABLE OPTIONS

Next, we will narrow down the list of homes we've carefully curated for you. After this process, we will present the shortlisted options for you to review and consider.

STEP 4. TOURS, PAPERWORK AND NEGOTIATIONS

Our aged care placement consultants can accompany you on tours of the chosen homes. Once you feel you have found the best home, we can continue our support by assisting in completing all the necessary admissions paperwork and negotiating the aged care fees on your behalf.

STEP 5. FOLLOW UP

Once your loved one has moved into the aged care facility, we are responsible for overseeing a seamless transition and ensuring they are adjusting comfortably to their new living environment. Our aged care placement services are designed to help you and your loved ones every step of the way.

WHY CHOOSE US?

We maintain up-to-date information regarding the clinical care offered at every aged care home we recommend. Our insider knowledge gives us the leading edge in identifying the most suitable homes, providing you with the assurance that your loved one will receive top-quality care. Our passion and dedication lie in assisting you during this emotional period, with a mission to ease the stress and alleviate any feelings of guilt that may arise.

Home Care Advisory Service

Finding A Reputable Home Care Provider Who Has Your Best Interests In Mind Can Be Overwhelming

  • Get the most from your allocated package
  • Make sure you are choosing an organisation that staff reputable service providers
  • Let us guide you every step of the way to obtain the best outcome for your home care

    • Step 1.

    Walking you through the steps on how to obtain a suitable Home Care Package and private Home Care and advising you on the long and confusing Home Care Package process

    Step 2.

    We can guide you to Home Care providers that have your interests in mind and who will give you the most service from your allocated Government Home Care Package Fund and who will not absorb a large percentage of your funding in their add on fees. We direct you to Home Care organisations that have fully checked and approved service providers

    Step 3.

    We will follow up to make sure you are happy with the final outcome in the Home Care service that you have decided on

    Caroline

    I am sure Sally has wings hidden beneath her stylish garb for an angel she surely is. After trying to nurse my elderly mother at home 24/7 for the last two months on my own I was at the point of sheer exhaustion not to mention desperation when a friend found Sally’s aged care services. Within hours of my on-line late evening enquiry I had a reply followed up first thing next morning by a telephone call. What a pleasure to deal with a true aged care consultant committed to service and integrity.

    Anne & Rose

    With Sally we just went with the flow – things were always calm, and we knew we were in good hands. During the entire process we didn’t ever feel that we had to worry about anything. Having Sally helping us with her aged care service was like having another sister in the family during this time. We couldn’t recommend Sally highly enough.

    Jennifer P

    Sally thank you very much for your caring guidance and support during our mothers aged care transition from her life in the country Victoria to her new aged care facility in Melbourne. In our initial meetings Sally wanted to know all about our mother so her recommendations were accurate. Sally’s understanding of personal taste and emotional needs were spot on.

    Ross Mc

    Finding help@hand (sally) has made the final chapter of my Dads story a happy one. The complexity and trepidation of having a loved one move to a care environment was made much smoother with Sally working for and with us. My Dad has a sparkle in him that i havent seen for a couple of years. I cannot thank Sally enough, this service is brilliant.

    Stuart B

    When we were first starting to look for a place for dad we felt completely overwhelmed by the system and the myriad of aged care choices. Thankfully we found Sally!! She explained the process in an easy to understand language, took the time to understand our Dad’s needs and in quick time found a suitable place which met all of our criteria. We are truly thankful for her help during a difficult period.

    Jeanette & family

    What a God send to us. Sally knew the aged care system ropes and got us through a very emotionally stressful time. Her expertise and the way she handled our situation was phenomenal. No question was too hard or left unanswered and she always treated us with respect and kindness. When one member of our family was really struggling with the situation Sally went out of her way to spend time with them and this made a real difference to this person.

    Julie D

    It is my absolute pleasure to give some words of praise for Sally Gilbert, aged care consultant at Help @ Hand. From the moment we first spoke Sally was off and running doing what she knows best. It was so comforting and reassuring knowing that we had engaged a person who knew which way to turn and what needed to be done next.

    Vivian M

    It is a very emotional time in our lives when we consider aged care facilities for our parents – we only want the best for them, but what a daunting process to go through! Mounds of paperwork to fill out, tours to book, decluttering and emptying the family home to name a few. Sally was fantastic in making this difficult process a whole lot easier! This is the second time we have used Sally’s services, once with my father-in-law and just recently with my mother. Sally was very sympathetic to our needs and really helped us to get past all the formalities, so that we could focus on what was best for our parents. Sally knew what questions to ask at each home we toured and provide us with her recommendations. She is professional in all her business dealings and clearly has a passion for helping the elderly and their families during this phase of their lives. I can highly recommend Sally’s services to anyone looking at aged care for their loved ones – great service, well worth it.

    Valda Grimston

    Words will never adequately express the gratitude and appreciation I have for Sally. Because of her hard work and tenaciousness my mother is now happily settled in a wonderful facility. Sally sourced a variety of facilities for me to look at and was by my side through the whole process. Once I had selected a place Sally was my advocate ensuring the best outcome in terms of finances etc occurred. Sally was understanding, compassionate and a great source of strength through a difficult time. Thankyou so much Sally. You were my angel. I was indeed blessed to have met you.

    Wendy Williams

    We wanted to thank you Sally for assisting us in placing Mum in residential care. You made the process so much easier during a difficult and stressful time. We all had lunch today with Mum and she is currently getting a long overdue makeover with the hairdresser. It has been a very positive start. The staff here all seem very caring, so many thanks again from our family.

    Paul O

    Hi Sally, Great news indeed, thank you for care and professionalism in handling this challenging time for us, just brilliant!

    Jackie S

    Dear Sally, Thank you for your invaluable knowledge and help over the past couple of months. You made our lives easier by giving us your professional and clear information on placing our Dad in care. You always made time in your busy schedule (day or night) to answer our calls and questions and we are all beyond grateful. This has been such a challenging time for our family and you have played such an important part and your help won’t be forgotten.

    Janet B

    It is difficult to express just how valuable Sally Gilbert's Help@Hand has been to me. When I was confronted with a combination of issues relating to the ill-health and ageing of my husband, the problems came thick and fast: how much help does one need, how to investigate a whole world of solutions, and which of these solutions to trust. Sally’s extensive knowledge of the range of live-in institutions, and agencies for care at home is invaluable. And beyond her knowledge, Sally’s warm and understanding response in such circumstances is beyond anything I expected. Never once did she make me feel that I had called at a bad time, or too frequently, or with too many problems! Her solution has met all the criteria we could wish for. I feel so lucky that Sally was recommended to me. Janet

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