Services



 

The Journey and experience of placing a loved one into care can be complex, time consuming and filled with emotion for both you and your loved one. Help@Hand Aged Care Placements' vision is to alleviate your stress, guilt and emotion during a very difficult time.

Help@Hand Aged Care Placements provides a professional caring service to help you navigate through the many different options available. We assist in finding a nursing home that caters to your loved one’s needs which in turn will result in them continuing to live their life with the relevant level of care.


We are happy to come to you and discuss the needs of your loved one then once we have established those needs we at Help@Hand Aged Care Placements will make necessary arrangements to show you around the most suitable Aged Care properties. We are more than happy to transport you to view the facilities, should you so require. We are flexible and happy to accommodate any requirements you may have in finding the best solution for your loved one.


OUR SERVICES:

Urgent Respite

There are times when urgent respite is necessary, perhaps after an operation or illness. This service is here to get your family member back on their feet. With our network, we can help find a solution to fit your requirements.


Source Appropriate Accommodation

Because accommodation options vary so much, it is our goal to find the best fit for your loved one. This is achieved with the information collected mainly at our briefing and additional dialogue we will have throughout this journey. We will contact appropriate aged care homes that will cover all your needs.


Accommodation Placement Plan

Once the type of accommodation requirement has been established, we will make contact with a number of appropriate aged care homes to find out their availability and organise tours for you and your loved one. After careful consideration and due diligence and once your decision has been made we will confirm with the aged care home that a placement is required where your loved one will either be put on a wait list or, if a place is available, then move straight in. On occasion we are able to bypass or be escalated on waitlists due to our relationships with Aged Care Facilities.


Assistance In Negotiating Fees and RADS

Upon acceptance of a placement there is a large amount of paperwork and negotiations to be done. Help@Hand Aged Care Placements will assist you to get the best result for your loved one.


In Home Care and Case Management

We will organise in home care to suit your loved ones needs. We work with a fabulous team that can orchestrate this service as we appreciate your loved one may not be ready at this point in time to enter Aged Care. No task is too big or too small.


Assistance in Redirecting Mail and Payment of Bills

Help@Hand Aged Care Placements has a team of people available to assist you and your loved one in the mundane and time-consuming duties of redirecting mail and payment of bills if required.


Co-Ordinate Duties to Get the Home Ready to Sell

To take the additional pressure from you, it is sometimes necessary to free up funds and the sale of your loved one’s property can be a solution. We can coordinate removalists, handymen, gardeners and cleaners to get your loved one’s home ready to rent or sell. As we are REIV certified we could advise and if you should require assistance in finding a Realtor we are here to help.


 


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