Testimonials



"Sally took from me the difficult task and stress involved to find a place for my partner. This was accomplished in a competent and skillful manner and she handled everything on my behalf. I am extremely happy with the outcome and was most impressed with her quick responses. The turnaround time from start to finish was more than I could possibly have wished for. Sally was my guardian angel." -- Laurel S 22nd March 2017  
Placing a parent in care can be an overwhelming process. Sally Gilbert's vast knowledge of Aged Care facilities in Melbourne and her expertise in answering the myriad of questions which arise made our experience so much easier. I highly recommend Sally's service in Aged Care placement - -- Gillian S 20TH MAR 2017  
"We found Sally's company Help@ Hand online as we were trying in vain to find time and know how to locate a suitable place for my uncle to move to from his own home of 50 years. Sally included in her service conversations with various nervous family members as well as her time in not only touring and selecting the right property but also in securing a discount on the final unit price during negotiations. Sally explained her recommendations and also how the accreditation system works so that Alan will have somewhere secure and wonderful to live while knowing that his investment is protected. Sally was also able to recommend several other helpful services related to this big move and could not have been more wonderful and empathetic to deal with. Sincere thanks from our whole family for your time and services" -- Amber
  It is my absolute pleasure to give some words of praise for Sally Gilbert and Help @ Hand. From the moment we first spoke Sally was off and running doing what she knows best. It was so comforting and reassuring knowing that we had engaged a person who knew which way to turn and what needed to be done next. I was floundering in the mire of questions and paperwork but Sally took all that in hand, which gave me the relief which was so badly needed whilst dealing with an ailing parent. Sally made regular contact with progress reports and constant positive words were always delivered. I highly recommend Help @ Hand to families who have been thrust into the confusing world of Aged Care. -- Julie D
Testimonial to Help@Hand Aged Care Placements Faced with the complex process of finding and accessing an appropriate aged care facility, my parents and I looked at several placement agencies for help before Sally was recommended to us. We met with Sally and looked no further. The personal service Sally offers, when compared to larger more corporate agencies, was a winner. Sally explained everything about the process to us and then took the reins, guiding us through to a very happy outcome for all. She handled everything, taking all the worry away from us, a great relief in what could have been a very stressful situation if we had had to negotiate the path ourselves. She found a delightful placement for my parents where they could remain together and was everything they could have wished for. I could not be more pleased knowing they are being well looked after and in an environment where they are happy. Nothing was too much worry for Sally. She was always prepared to go the extra mile with things not directly related to the placement, for example putting us in touch with someone to help mum and dad move and clear their house before sale. I think the gesture of leaving flowers and a card in their new accommodation on the morning they moved in to welcome them pretty much sums up Sally's genuine care and attention to her work. We thank her very much for all she has done and recommend her highly. -- Jennifer P
Testimonial to Help@Hand Aged Care Placements Firstly let me state that this testimonial was at my instigation. I have a 99 year old mother whose Aged Care Facility recently lost their Government Sanctioned Accreditation, and thus forced to close. I needed to find a new accommodation for her fairly quickly. Sally Gilbert’s Help@Hand was highly recommended to me, I thank my good fortune it was. Not only was Sally very professional, but was decisive efficient, but more importantly caring and understanding, the proof of this was her visit to my mother before any move to reassure her. Within 4 days through her efforts we had found suitable alternative accommodation in an area I requested. Thank you very kindly Help@Hand. -- Yours David H PS anyone wanting any further information please feel free to call me!
When we were first starting to look for a place for dad we felt completely overwhelmed by the system and the myriad of choices. Thankfully we found Sally!! She explained the process in an easy to understand language, took the time to understand our Dad’s needs and in quick time found a suitable place which met all of our criteria. We are truly thankful for her help during a difficult period. -- Stuart B
I am 80 something years of age and a man of few words but I wanted to say the service I received from Help@Hand Aged Care Placements in finding an Aged Care facility was efficient and Sally’s manner to be courteous and she gets results -- Ken G
I met Sally last week whilst touring a few Aged Care facilities. It has been a pleasure dealing with Sally from the start and she presents very professional, knowledgeable and most importantly, super organised. -- Mark
Sally Gilbert from Help@Hand was recommended to our family by a work colleague of my sister Rose. Rose had been mum’s primary carer and spent several months looking for a low-care place for our mum. However, a week before mum was due to move into the place we’d found, she was admitted to hospital and then reclassified as high-care and we had to start all over again. Knowing what was involved we felt overwhelmed, especially as we were both now working, so we engaged Sally to help us. Sally arranged an initial meeting at our home. At this first meeting we discussed the type of place we wanted for mum in fairly specific detail, right down to preferred floor coverings, and the possibility of being able to wallpaper the room. A week or so later Sally called to make a time to take us to see two facilities she thought would suit mum. Both places ticked all our boxes – Sally had really “got” what we were looking for - and we put mum on the waiting list.  Over the next couple of months Sally continued to keep our mum in mind and arranged to take us to see several more facilities which, once again, were exactly what we were looking for. Sally is warm and friendly and always professional. She has a lovely manner, and is compassionate and supportive. Sally is very committed to what she does. As well as finding and showing us suitable places, Sally took responsibility for lodging paperwork on our behalf, and negotiated on our behalf. Sally undertook to be the point of contact for the hospital staff where mum was a patient, and even popped in to visit mum when she called in at the hospital. Sally always offered to drive us on days we looked at facilities. Sally found a room for mum at the facility which was our first choice.  Mum has now moved in and our family couldn’t be more pleased with the way things have turned out. With Sally we just went with the flow – things were always calm, and we knew we were in good hands. During the entire process we didn’t ever feel that we had to worry about anything. Having Sally helping us was like having another sister in the family during this time. We couldn’t recommend Sally highly enough. -- Anne and Rose
I am sure Sally has wings hidden beneath her stylish garb for an angel she surely is. After trying to nurse my elderly mother at home 24/7 for the last two months on my own I was at the point of sheer exhaustion not to mention desperation when a friend found Sally’s website. Within hours of my on-line late evening enquiry I had a reply followed up first thing next morning by a telephone call. What a pleasure to deal with a true professional committed to service and integrity. Once we had a face-to-face meeting and I briefed Sally on my circumstances and the type of facility I was looking at for Mum that was pretty much all I had to do apart from spend a very pleasant day with Sally as we visited the shortlisted properties that she had researched and arranged inspections for. We found ‘the’ place for Mum that day and I know that I, on my own, would never have been able to achieve the same result. Her understanding of the minefield that is Aged Care and her relationships with a myriad of properties allows her to seamlessly provide various options and solutions tailored to each client’s individual needs. Engaging Help at Hand saved me weeks of anguish, confusion and frustration at a point when I was time poor and emotionally vulnerable. Mum’s health, safety and future quality of life was my paramount concern and Sally, with empathy and support, and from personal experience of her own managed to provide the perfect solution. -- Caroline
I have been fortunate enough to work with Sally in placing a patient who had no family to assist in securing residential care. Sally was understanding, thorough and in constant communication throughout the process. The outcome was a great one for the patient and the process was much less stressful thanks to Sally's wonderful manner. I recommend her services highly. -- Maree, Social worker
Sally provided my mother and I with a level of caring, highly professional service and support well beyond what we could have expected.....during a very difficult transition for Mum! -- John
Sally We have really appreciated all your help. We couldn’t have done it without you. Here are a few words of testimonial. “What a God send to us. Sally knew the ropes and got us through a very emotionally stressful time. Her expertise and the way she handled our situation was phenomenal. No question was too hard or left unanswered and she always treated us with respect and kindness. When one member of our family was really struggling with the situation Sally went out of her way to spend time with them and this made a real difference to this person. Thank you Sally. It was wonderful to work with someone who obviously loves her job and has a great desire to steer others successfully through the maze of paper work and seemingly never ending forms required to be filled in. She has a lovely way of being able to make her way through potential roadblocks. She always had a smile and everything was done with love and consideration. Thanks Sally for being there for us at this time of huge upheaval. What you accomplished in such a short time is a testimony to your dedication in wanting to help others and bring about the best possible result for all involved even the person having to go into full time care and unable to be present. Your willingness to only be a phone call away has been a real blessing too. We’d recommend Sally a hundred times over. Keep up the great work Sally and may you be a blessing to many others as you have been to us. -- Jeanette and family
Sally, Words alone are not enough to express our thanks, but hopefully this letter will give you some notion of the depth of our gratitude. Recently our elderly Dad, Charles, who is eighty nine, was admitted to hospital with a serious medical condition. Mum, (Dorothy), aged eighty five, had been trying to care for him as much as possible for quite a while before this. People of their generation, having been through some tough times do not want to burden friends and family with their problems, but we soon found out that Mum wasn’t coping and was at her wits end. While Dad was being treated so well by the hospital staff I was contacted by Kristy the Discharge Co-ordinator who oversees the ongoing care for patients after they are well enough medically to be released. Pamphlets, brochures and booklets she provided us gave us options available for Dad’s care after his discharge. Looking through all these it became apparent how involved, complicated and time consuming these options were. Council home help, respite, full time home care and particularly full time high care aged facilities were very daunting procedures to be faced with. Looking into all this it seemed nearly impossible to cope with. It got to the stage where I couldn’t see a solution and just wanted it to go away, it was all too much. A meeting was arranged with Kristy the Social Worker to discuss dads future care. With his slowly declining mental state and with Mum’s best interests in mind, the only option to us was an Aged Care Facility. The series of steps involved in facilitating this were overwhelming and we had no idea what to do. In this dire situation we were facing, looking back the best piece of advice was given to us. Engage an Aged Care placement professional to guide us through these difficult times. We were given several business cards and advised to make contact. My sister Glenyce who lives interstate but wanted to be deeply involved took on the task of making phone enquiries. The first business she rang was Help@Hand, mainly because it was in the general area of where we lived. Be it good fortune, providence, or God’s will we did not have to look any further. She emailed me to say that similar information would be given by the other people, but more importantly, having spoken to Sally in her voice was compassion, care and understanding. Her sympathy with us having gone through what she had, made our decision so fortunate. The decision was made to engage Help@Hand’s services and straight away Sally got things moving, arranging a meeting with mum, contacting us with details of what had to be done and getting on with the business at hand. Throughout this demanding, complicated and at times seemingly overwhelming process she kept us fully informed of what she was doing, what we had to do and continuously guiding us through the necessary steps to be taken. This was always done with professionalism, compassion, positiveness and with such a caring nature. It was the work she did that Sally knew we didn’t need to be burdened with that is the main reason everything worked out so well. The phone calls, emails, the many forms to fill out and working late at night showed a passion for the right outcome and a real care for her clients. During this time the hospital told us that within a few days we would have to pay for Dad’s hospital charges as his allocation had run out. Another stumbling block, another desperate situation to overcome. Sally saw this as another challenge and went to even greater lengths. Financial advice was strongly recommended by her. We had concerns about this with the fees charged and the large amounts of Mum and Dad’s assets involved. It was decided that since the financial adviser was highly recommended by Sally it was in our best interests to engage him. With the advice and direction she had given us regarding financial matters my sister Jeanette and her husband Douglas had gathered all the appropriate material together to allow for a financial plan to be organised. They have done a fantastic job and I am very thankful for them. With all that had been going on two smaller things have stayed in my mind. Firstly Sally took time out of a busy schedule to personally visit me. I had contacted her with some concerns and she knew they had to be addressed. We sat down together and she gave me assurance that all was going well. It was very nice to meet her and with such positive attitude it gave me new hope. It was like two friends chatting together. Sally was so assuring and calming. The other instance was on the day Dad was transferred to Aged Care. Sally was kind enough to take Mum to see my father and assured he had settled in. Mum was so thankful and even mentioned that Sally had given her a comforting hug when she got home. She said it was like having another daughter looking after her. That says it all about Sally and the service she provides. Finally, the person who should be most grateful is Dad he has now been in Aged Care for over two weeks and is slowly settling in. He wants to go home which is understandable but we can see that as time goes on he is more acceptable of the situation. We know he has the best care he deserves and that he will spend his remaining days in comfort. We can never give Sally enough gratitude for what she has done. As I said at the start words are not enough. Thank you so much. -- David
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