• Boutique Service
  • Minimising Costs
  • Understanding
  • Personalised Care
  • Premium Service
  • Help with every step

Help@Hand provides a professional caring service to help families find the right Aged Care facility for their loved one in Melboune. Contact us today.

Finding the Right Aged Care Facilities
in Melbourne for Loved ones

Making the decision to place your loved one in a care facility is never easy. This can be an overwhelming experience for some as the journey into permanent care is time consuming and complex. In order to make the transition to Aged Care as smooth as possible for your loved one, we provide a one on one professional and personalised service to help you achieve the best overall solution and to secure the most suitable Aged Care facility in Melbourne.

Here at Help@Hand, we understand how overwhelming and emotional this journey can be. This is due to our very own experience in placing a parent. Our passion is to not only ensure the best solution for your loved one’s needs, but assist and support you during this time, we feel this is vital to ensure a smooth transition for all concerned.

Organising Aged Care with you

Our journey begins by meeting with you, which can be done at your home if you prefer, at this point we gauge the private care needs of your loved one. We will also talk with you about personal preferences regarding location, finances and the services you require from Help@Hand. This is to enable your loved one’s transition to be smooth and allow them to feel at home within their new environment. We work hand in hand with many organisations including ethnic specific residences such as Italian Aged Care facilities in Melbourne.

Why Choose Us?

We are here to help you choose Aged Care to suit your loved one’s needs. We care about your journey when placing a loved one into a home and our aim is to alleviate the stress that can be felt at times like this. We take the time to understand your loved one’s situation, all aspects of their lifestyle and interests to ensure that they can continue to live a fulfilling life.

  • We Come to you
  • We extensively research the available facilities and shortlist the ones that meets your needs, for example, a facility with staff that can speak italian.
  • We handle all the entrance paperwork
  • We are there with you every step of the way
Sally thank you very much for your caring guidance and support during our mothers transition from her life in the country Victoria to her new residence in Melbourne.In our initial meetings Sally wanted to know all about our mother so her recommendations were accurate. Sally’s understanding of personal taste and emotional needs were spot on. Working through the challenging process of Aged Care is full of pit falls and without someone with the knowledge and experience to ...
I met Sally last week whilst touring a few Aged Care facilities. It has been a pleasure dealing with Sally from the start and she presents very professional, knowledgeable and most importantly, super organised.
"We found Sally's company Help@ Hand online as we were trying in vain to find time and know how to locate a suitable place for my uncle to move to from his own home of 50 years. Sally included in her service conversations with various nervous family members as well as her time in not only touring and selecting the right property but also in securing a discount on the final unit price during negotiations. Sally explained her recommendations and ...
It is my absolute pleasure to give some words of praise for Sally Gilbert and Help@Hand.From the moment we first spoke Sally was off and running, doing what she knows best.It was so comforting and reassuring knowing that we had engaged a person who knew which way to turn and what needed to be done next.  I was floundering in the mire of questions and paperwork, but Sally took all that in hand, which gave me the relief which was ...
Julie DJulie D
Sally We have really appreciated all your help. We couldn’t have done it without you. Here are a few words of testimonial.“What a God send to us. Sally knew the ropes and got us through a very emotionally stressful time. Her expertise and the way she handled our situation was phenomenal. No question was too hard or left unanswered and she always treated us with respect and kindness. When one member of our family was really struggling with the situation ...
Jeanette and familyJeanette and family
I am 80 something years of age and a man of few words but I wanted to say the service I received from Help@Hand Aged Care Placements in finding an Aged Care facility was efficient and Sally’s manner to be courteous and she gets results
Ken GKen G
Sister Rose. Rose had been mum’s primary carer and spent several months looking for a low-care place for our mum. However, a week before mum was due to move into the place we’d found, she was admitted to hospital and then reclassified as high-care and we had to start all over again. Knowing what was involved we felt overwhelmed, especially as we were both now working, so we engaged Sally to help us.Sally arranged an initial meeting at our home. ...
Anne and RoseAnne and Rose
Faced with the complex process of finding and accessing an appropriate aged care facility, my parents and I looked at several placement agencies for help before Sally was recommended to us. We met with Sally and looked no further. The personal service Sally offers, when compared to larger more corporate agencies, was a winner. Sally explained everything about the process to us and then took the reins, guiding us through to a very happy outcome for all. She handled everything, ...
Jennifer PJennifer P
Firstly let me state that this testimonial was at my instigation. I have a 99 year old mother whose Aged Care Facility recently lost their Government Sanctioned Accreditation, and thus forced to close. I needed to find a new accommodation for her fairly quickly. Sally Gilbert’s Help@Hand was highly recommended to me, I thank my good fortune it was. Not only was Sally very professional, but was decisive efficient, but more importantly caring and understanding, the proof of this was ...
Yours David HYours David H
When we were first starting to look for a place for dad we felt completely overwhelmed by the system and the myriad of choices. Thankfully we found Sally!! She explained the process in an easy to understand language, took the time to understand our Dad’s needs and in quick time found a suitable place which met all of our criteria.

We are truly thankful for her help during a difficult period.
Stuart BStuart B

Quick Contact